This Privacy Policy is issued by Balkan Dispatch Academy (hereinafter: “the Academy”, “we”, “us”) and explains how we collect, use, store, disclose and protect personal data of our candidates, students, website visitors and other users (hereinafter: “you”, “your”).
 

1. Who we are
Balkan Dispatch Academy offers training courses (in-office and remote) and related educational services in three languages (Macedonian, Serbian, English). We are committed to handling your data responsibly and in accordance with applicable data protection laws.
 

2. Data we collect
We may collect the following types of personal data:

• Identification and contact information (e.g., full name, date of birth, email address, telephone number, postal address) as part of your application or registration for a course.

• Course-related data: course start date, attendance/participation records, performance, certification.

• Payment and billing information (for enrolment and invoicing).

• Technical and usage data when you visit or use our website: IP address, device information, browser type, cookies and similar technologies.

• Any other information you voluntarily provide to us.
   

3. Purpose of processing
We use your personal data for the following purposes:

• To enable your registration, participation and completion of the training provided by the Academy.

• To communicate with you regarding your enrolment, course updates, administrative matters and marketing/promotions (where you have consented).

• To issue certificates, maintain records of your attendance and performance.

• To improve our services: monitoring, analysis, reporting and development of new courses.

• To comply with legal obligations or regulatory requirements.
   

4. Legal basis for processing
Our processing of your personal data is based on one or more of the following legal grounds (depending on the context):

• Performance of a contract to which you are a party (course enrolment).

• Compliance with a legal obligation.

• Your consent (e.g., for marketing communications).

• Our legitimate interests, provided they do not override your rights and freedoms.
   

5. Data retention & security
We retain your personal data only as long as necessary for the purposes described above and in compliance with applicable laws. Once the data is no longer needed, it will be securely deleted or anonymised.
We implement appropriate technical and organisational measures to protect your data from unauthorised access, alteration, disclosure or destruction.
 

6. Sharing data with third parties
We may share your data with third parties under the following circumstances:

• With service providers acting on our behalf (e.g., learning-management platforms, cloud hosting, marketing agencies) who are contractually bound to protect your data.

• With legal or regulatory authorities when required by law.
  We do not sell your personal data to third parties for marketing purposes without your explicit consent.
   

7. Your rights
You have the following rights concerning your personal data:

• To access the personal data we hold about you.

• To request correction or deletion of inaccurate or unnecessary data.

• To request limitation of processing or object to processing where applicable.

• To withdraw consent (where processing is based on your consent).

• To request data portability (where applicable).

• To lodge a complaint with the competent supervisory authority if you believe your rights have been infringed.
   

8. Cookies & similar technologies
Our website uses cookies and similar tracking technologies to enhance user experience, perform analytics, and for marketing purposes (where applicable). You may manage or disable cookies via your browser settings. Information about specific cookies in use may be provided in our Cookie Policy.
 

9. Employment Guarantee, Cancellation & Refunds
You acknowledge and agree that completion of the course offered by the Academy does not guarantee employment in any company or position. The Academy does not provide an employment guarantee, nor does it promise that a participant will obtain a job.
If you choose to withdraw from the course or not continue the training after it has started, or if you do not attend or complete the program, the Academy does not provide a refund of any paid fees.
The Academy reserves the right to refuse or terminate your participation in the programme in accordance with its rules, without the obligation to return paid funds.
 

10. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on our website and will take effect from the date of publication. We recommend that you review this policy periodically.
 

11. Contact us
If you have any questions, comments or requests regarding this Privacy Policy or your personal data, please contact:
Balkan Dispatch Academy
Email: info@balkandispatchacademy.com
Phone: 074-209-755