top of page
Contact

Phase 1: Foundations (Weeks 1–4)

Goal: Build a solid foundation in industry concepts, documentation, and equipment.

Week 3 - Business Operations & Compliance
 

  • Insurance types and requirements

  • W-9, COI, tax basics

  • FMCSA authority and SAFER documentation

  • Factoring and NOA
    Practice: Authority & insurance verification before booking

Week 1 – Industry Basics
 

  • Roles: Carrier, Broker, Shipper

  • MC vs. DOT – regulatory differences

  • Carrier onboarding with brokers (W-9, COI, NOA, references)

  • Load cycle: lead → booking → pickup → delivery → billing

  • Practice: FMCSA status check, broker setup packet completion
     

Week 2 – Dispatching Documents
 

  • BOL, POD variations

  • PU/DEL procedures and appointment models

  • Rate confirmations & accessorial clauses

  • Dispatch sheets and status codes

  • Practice: Document annotation & dispatch sheet creation
     

Week 3 – Business Operations & Compliance
 

  • Insurance types and requirements

  • W-9, COI, tax basics

  • FMCSA authority and SAFER documentation

  • Factoring and NOA

  • Practice: Authority & insurance verification before booking
     

Week 4 – Equipment & Freight Types
 

  • Trailers: dry van, reefer, flatbed, intermodal, power-only

  • Driver classifications (OTR, regional, local)

  • Dimensions, limits & securing equipment

  • Freight types and shipment procedures (blind/double-blind, packaging)

  • Practice: Selecting the right equipment for specific scenarios

Week 4 - Equipment & Freight Types
 

  • Trailers: dry van, reefer, flatbed, intermodal, power-only

  • Driver classifications (OTR, regional, local)

  • Dimensions, limits & securing equipment

  • Freight types and shipment procedures (blind/double-blind, packaging)
    Practice: Selecting the right equipment for specific scenarios

Phase 2: Applied Skills (Weeks 5–8)

Goal: Develop technical knowledge for load planning and management.

Week 5 – Freight Security & Loading
 

  • Securement methods for van/flatbed

  • Live load/unload, drop & hook, multi-stop setups

  • Weight distribution & axle limits

  • Practice: Securement plan & damage prevention checklist
     

Week 6 – Regulatory Docs & Permits
 

  • Driver certificates (TSA, Hazmat, TWIC)

  • Compliance documents (CDL, Clearinghouse, DVIR)

  • Permits (Oversize/Overweight, trip, IRP plates)

  • Practice: Determine required permits/certificates per route
     

Week 7 – Logistics Math & KPIs
 

  • ETA calculations, HOS rules

  • Time zones, dwell time, TBD loads

  • Dispatch KPIs: on-time %, deadhead reduction

  • Practice: Multi-zone trip plan & rerouting exercise
     

Week 8 – Load Boards & Freight Matching
 

  • DAT, TruckStop, Sylectus overview

  • Lane research & seasonality

  • Red flags for double brokering

  • Negotiation & risk assessment

  • Practice: Load search & sample broker call simulation

Week 7 - Logistics Math & KPIs
 

  • ETA calculations, HOS rules

  • Time zones, dwell time, TBD loads

  • Dispatch KPIs: on-time %, deadhead reduction
    Practice: Multi-zone trip plan & rerouting exercise

Week 8 - Load Boards & Freight Matching
 

  • DAT, TruckStop, Sylectus overview

  • Lane research & seasonality

  • Red flags for double brokering

  • Negotiation & risk assessment
    Practice: Load search & sample broker call simulation

Week 11 - Communication & Professionalism
 

  • Daily dispatch workflow

  • Driver coordination & HOS scheduling

  • Broker etiquette & communication standards
    Practice: Role-play calls and professional updates

​

Phase 3: Advanced Skills (Weeks 9–12)

Goal: Master dispatch tools, finances, and professional communication.

Week 9 – Software, Compliance & Tracking
 

  • TMS workflow: order entry to invoicing

  • ELD & HOS rules (11/14/30/70)

  • RTS Pro, geofencing & status updates

  • Practice: Data entry, HOS risk tracking in TMS
     

Week 10 – Financials & Accessorials
 

  • Detention, layover, TONU, lumper fees

  • Claims 101 & OS&D handling

  • Factoring, quick pay, and billing flow

  • Practice: Complete invoice packet with accessorial claim
     

Week 11 – Communication & Professionalism
 

  • Daily dispatch workflow

  • Driver coordination & HOS scheduling

  • Broker etiquette & communication standards

  • Practice: Role-play calls and professional updates
     

Week 12 – Integrated Practice & Simulation
 

  • Connecting all modules into full-cycle dispatching

  • CV building and interview preparation

  • Team collaboration & live simulations

Week 12 - Integrated Practice & Simulation
 

  • Connecting all modules into full-cycle dispatching

  • CV building and interview preparation

  • Team collaboration & live simulations

​

young-woman-working-animation-studio copy_edited.jpg

Dispatcher Academy Agenda

What to Expect / Course Schedule

Bonus: Certification & Career Prep

  • Quizzes + final simulation

  • Cheat sheets, glossary & useful templates

  • LinkedIn/CV wording & interview tips

  • Certificate of Completion

Phase 4: Practice & Certification (Weeks 13–16)

Weeks 13-16 - Intensive Office Practice (Prilep)
 

  • Real office simulations (Mon–Fri, 4h daily)
     

  • Live dispatching, role-play calls & email communication
     

  • Escalations, teamwork & post-load debriefs
    Practice: Full-cycle multi-load dispatching simulation

bottom of page