Add-On
After-Hours & Real Time Tracking in Dispatching
For graduates of Level 1 or equivalent experience
10 Weeks
English / Macedonian / Serbian
For Experienced or Level 1 Graduates
Payment in 4 installments
Includes Certification
In office or remote
In office or remote
This course is designed for certified dispatchers (Level 1 graduates) who want to specialize in night operations, real-time freight tracking, and problem-solving under pressure. It's ideal for those seeking roles in 24/7 logistics operations, control towers, or after-hours support teams.
You’ll master the systems, checklists, and communication skills required to manage live loads during the most critical hours of the dispatch cycle.
Perfect for:
Who is this course for?
New hires aiming for after-hours roles
Dispatchers ready to level up into tracker or night shift positions
Companies needing staff trained to handle overnight issues, driver safety, and delivery continuity
chapter 1
What Is After-Hours in Logistics?
Monitor active loads using TMS & GPS
Confirm ETAs, solve problems, and escalate emergencies
Communicate with brokers, drivers
Real-Time
Tracking & Visibility
chapter 2
Send 7-point broker updates with time zone accuracy
Tools: ELDs, TMS, dispatch sheets, GPS platforms
Track drivers every 2–3 hours
Overnight Supply Chain Flow
chapter 4
Prep morning deliveries
Identify disruptions early
Keep freight moving when the day team is offline
chapter 7
Core Tech
Tools
What to log: IN/OUT times, accessorials, delays
Rose Rocket, GPS apps, broker portals
chapter 8
Tracker Core
Duties
Monitor live loads every 15–30 minutes
Log updates with timestamps
Coordinate with both brokers and dispatchers
HOS Management for After-Hours
chapter 13
FMCSA rules overview
Log status changes in TMS
Check hours before any move
Optional Overnight Load Booking
chapter 14
When and how to safely book a load overnight
Never dispatch without a signed rate con
Best Practices
for Success
chapter 15
Verify every assumption
Use alarms, email templates, and checklists
Be the calm, reliable voice when things go wrong
BONUS
Certification & Career Prep
Final quizzes and scenario simulations
Resume and job market support
Glossary, templates, and dispatch cheat sheets
Certificate of Completion included
What you’ll learn: Full Chapter Breakdown
chapter 5
Inventory & Facility Coordination
Manage refused loads, rescheduling, and redeliveries
Log receiver storage & return issues
chapter 9
Handoff & Documentation
Send clear, time-stamped shift change emails
Bullet all open issues, loads, and actions taken
chapter 6
Time Zones & Regional Factors
Confirm time zones for every stop
Adjust for regional freight planning
chapter 10
Detention, Layover, TONU
Collect and submit proper proof to brokers
Know when to trigger and claim each fee
chapter 3
Handling
Nighttime Issues
Escalation path: Gather → Evaluate →
Act → Document
HOS resets, weather, fuel cards, lumper fees
chapter 11
Communication Etiquette
Polished broker updates with subject lines and timestamps
Clear, polite driver texts with all essential info
chapter 12
Emergency
Handling
Breakdowns, refusals, and safety incidents
Contact support + document every action