level 2:
For graduates of Level 1 or equivalent experience
16 Weeks
For Experienced or Level 1 Graduates
English / Macedonian / Serbian
Includes Certification
Payment in 4 installments
In office or remote
In office or remote
Advanced Training
Who is this course for?
This Level 2 course is built for students who have completed Level 1: Dispatcher Fundamentals or those with existing entry-level dispatch experience. It’s designed to take you from basic dispatch tasks to real-world, multi-truck operations — giving you the tools to manage pressure, maximize revenue, and lead confidently.
Ideal if you want to:
Manage multiple trucks and drivers
Build professional relationships with brokers
Resolve real-time issues like detention, damages, and delays
Lead shifts and coordinate with trackers
Train or supervise junior dispatchers
Reduce mistakes and boost your reliability
Multi Truck Dispatch & Load Booking
chapter 1
Finding good-paying loads that drivers actually want
Planning smart routes to avoid empty miles (deadhead)
Making sure loads are legal, clean, and broker pays well
Working with trackers to stay updated
Communicating clearly and respectfully with brokers
chapter 5
Common Dispatcher Mistakes
Booking loads without checking driver hours
Missing pick-up or delivery appointments
Forgetting to check for accessorials (like lumper or detention)
Poor or rude communication
Not reviewing the rate confirmation carefully
Skipping after-hours notes
chapter 9
Building Relationships with Brokers
Send updates at all the key points (pickup, in transit, delivery)
Stay professional and polite — even during problems
Always send the final paperwork (POD, BOL) without being asked
Emergencies & Breakdowns
chapter 13
Gather all the details: location, time, what happened
Contact roadside help or broker
Let your safety team or insurance know right away
Take photos and document everything
BONUS
Certification & Career Prep
Practice quizzes and live simulations
Resume tips for dispatcher roles
Glossary and cheat sheets you can download
Certification of completion
Damages & Shortages: Prevention & Response
chapter 2
Notifying the broker right away
Knowing who’s responsible for what
Marking the BOL and taking photos
Spotting damage or shortage signs
What to do if freight is refused at the receiver
chapter 6
Real-Life Dispatch Situations
Load not ready? Call the broker and start detention time
Driver arrives early or late? Find truck stop or reschedule
Freight refused? Wait for broker instructions
Lumper fee? Ask how broker wants to pay it
chapter 10
Coaching & Supporting Drivers
Respecting their legal driving hours
Giving full and clear instructions for each load
Helping with lumper and detention issues
Staying calm when they’re stressed or frustrated
Handling Difficult Brokers
chapter 14
Stay polite, but firm
Always have proof ready (email, rate con, photos)
Document every call or email
chapter 3
Final Delivery & Invoicing
Confirm delivery and get a clean signed BOL
Pass everything to accounting so they can bill properly
Make sure lumper/detention fees are added before invoicing
Send updates to the broker with a POD attached
chapter 7
Time Management & Organization
Color-code your folders and use templates
Block certain hours for load booking only
Handle high-priority issues (like late drivers) before admin work
Always start and end your day with a clean checklist
Company Protection & Risk Avoidance
chapter 11
Double-check the rate con and accessorials
Confirm load weight and facility type
Save all proof like photos, rate con, and BOLs
Ask questions if anything is unclear
Soft Skills & Career Growth
chapter 15
Reading rate cons confidently
Shadowing experienced dispatchers
Using email templates and notes
Planning loads with HOS in mind
Communicating like a leader
chapter 4
Dispatcher Responsibilities
Checking driver hours and booking loads early
Sending drivers all load info (PU#, delivery address, special notes)
Tracking and solving problems midday
Leaving clear notes for the night shift
chapter 8
Problem Escalation & Resolution
Broker not answering? Escalate after trying multiple times
Load has a safety issue? Notify your team or safety contact
Freight is overweight or missing seals? Document everything and report
chapter 12
Working as a Team
How to leave clear notes for the next shift
What to include in a proper handoff
How the morning team should follow up and keep things running